Cookie Policy

This Cookie Policy explains how ZapU uses cookies and similar tracking technologies when you visit our website or use our checkout platform. It should be read alongside our Privacy Policy. By continuing to use the ZapU platform, you consent to our use of cookies as described in this policy. You may withdraw or adjust your consent at any time through your browser settings.

Cookies are small text files that a website places on your device (computer, tablet, or mobile) when you visit it. They are widely used to make websites work, improve efficiency, and provide information to the site's owners. Cookies are not harmful — they cannot execute programs or deliver viruses. They allow us to recognise your device and remember certain information about your visit to make your experience faster and more convenient. We also use similar technologies such as web beacons (also called pixel tags), local storage, and session storage, which function in a comparable way to cookies. This policy covers all such technologies collectively.

ZapU uses the following categories of cookies: Essential Cookies These cookies are strictly necessary for the platform to function. They enable core features such as session management, authentication, security, and fraud prevention. Without these cookies, services you have requested cannot be provided. Examples: session tokens, CSRF protection tokens, login state cookies. These cookies cannot be disabled. Functional Cookies These cookies allow the platform to remember choices you make and provide enhanced, more personalised features. They may be set by us or by third-party providers whose services we have added to our pages. Examples: saved language preference, remembered dashboard layout, auto-fill preferences for returning shoppers. You can disable these, but some platform features may not work as intended. Analytics Cookies These cookies help us understand how visitors interact with our website and platform — for example, which pages are visited most often, where users drop off, and how features are adopted. The information collected is aggregated and anonymised. Examples: page view counts, session duration, feature usage frequency. We use this data solely to improve the ZapU platform. We do not use it for advertising. We do not use advertising or tracking cookies, and we do not serve targeted advertisements through the ZapU platform.

Some cookies on the ZapU platform are set by trusted third parties whose services we integrate. These include: • Infrastructure and performance providers: help deliver the platform reliably and quickly. • Analytics providers: help us understand aggregate usage patterns. Any such providers are required to anonymise data and are prohibited from using it for their own advertising purposes. • Payment gateway providers: may set cookies as part of the secure payment process. These are governed by the respective provider's privacy and cookie policies. ZapU does not permit any third party to use cookies collected on our platform for their own commercial profiling or advertising purposes.

You can control and manage cookies in several ways: Browser Settings Most browsers allow you to view, block, or delete cookies. Refer to your browser's help documentation for instructions: • Google Chrome: Settings → Privacy and Security → Cookies and other site data • Mozilla Firefox: Settings → Privacy & Security → Cookies and Site Data • Apple Safari: Preferences → Privacy → Manage Website Data • Microsoft Edge: Settings → Cookies and site permissions Please note that blocking essential cookies will prevent you from using the ZapU platform, as they are required for security and authentication. Device Settings On mobile devices, you can manage cookies through your browser app settings or device privacy settings. Opt-Out Tools For analytics-related cookies, you may use browser extensions such as the Google Analytics Opt-out Browser Add-on where applicable. Effect of Disabling Cookies Disabling non-essential cookies will not prevent you from browsing the ZapU website. However, certain features — such as saved preferences and enhanced checkout flows — may not function correctly without functional cookies enabled.

Cookies can be either session cookies or persistent cookies: • Session cookies: These are temporary and are deleted automatically when you close your browser. We use these for authentication and security purposes during your active session. • Persistent cookies: These remain on your device for a set period (or until you delete them). We use these for functional preferences and aggregate analytics. The specific duration of each cookie depends on its purpose. Essential session cookies typically expire when the browser session ends. Functional and analytics cookies may persist for up to 12 months.

Ideas Cloud LLP is the data controller responsible for cookies set directly by our platform. We are incorporated under the Limited Liability Partnership Act, 2008, and operate under the laws of India, including the Information Technology Act, 2000. Any personal data collected through cookies is handled in accordance with our Privacy Policy. For questions about how we process personal data, please refer to that document.

We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our platform. When we make significant changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you via email or a notice on the platform. We encourage you to review this policy periodically to stay informed about how we use cookies.

If you have any questions about our use of cookies or this Cookie Policy, please contact us: ZapU Email: admin@zapu.in Phone: +91 8796182620 Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST